Frequently Asked Questions


Australian Stainless Steel Clotheslines can ship to most locations in mainland Australia, however there are some restrictions.

The locations of Tasmania, Remote & Regional WA, Far North QLD and the NT with delivery to these areas not possible.

Outlying islands of Australia and some mainland rural areas may incur additional charges or shipping to these areas may not be possible at all.

Note that there are restrictions on some products.

Our free shipping offer (if applicable at time of ordering) delivers to most areas around Australia however for some regional areas we are unfortunately unable to offer free shipping and may be in touch to arrange payment for additional shipping costs.

Those in these areas can also find that transport companies may not deliver directly to your door and you could be required to collect your order from their closest depot.

A request to the transport company for delivery to your door may incur charges.

Delivery times are based on the availability of your items and we make every effort to have most orders delivered within 2-9 working days from date of order depending on your location within Australia and the product purchased.

Please keep in mind some products are of a 'Made to Order' nature and may take a little longer.

Rural and regional areas can take longer, up to approx. 12 - 19 working days.

Most of the major couriers are used to get your delivery to you as quickly as possible.

These include the following:

- Australia Post
- Startrack
- Couriers Please
- Hunter Express
- Toll
- Fedex
- Aramex
- Direct Freight Express

Plus other local and regional carriers.


Our national network of professional clothesline installers is available in most metro areas including:

- Canberra

- Sydney
- Blue Mountains
- Wollongong & Illawarra
- South Coast to Batemans Bay
- Gosford
- Central Coast
- Hunter
- Newcastle
- Port Macquarie
- Northern NSW

- Gold Coast
- Brisbane
- Sunshine Coast
- Toowoomba
- Noosa
- Hervey Bay

- Melbourne
- Werribee
- Geelong
- Mornington Peninsula

- Adelaide

- Perth
- Mandurah


You may return most new, unopened items within 100 days of delivery for a full refund.

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you have contacted Australian Stainless Steel Clotheslines and been approved for a refund, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), plus the time it takes your bank to process our refund request (5 to 10 business days).